This program is designed to help organizations to meet challenges. Students acquire new skills and develop competencies by actively applying service management principles and analyzing business processes.
入学条件
Students must have a bachelor’s degree, preferably in economics, business studies, or service management. Students with non-economic or non-related bachelors are evaluated on a per case basis. Those with diploma level education have to pass APEL test provided by Stenden University. Work experience in related fields is not required but is recommended. The minimum TOEFL score of 550(paper-based), 213(computer-based) or IELTS score of 6.0 or students is required for students whose first language is not English.
願書について
Students must submit a completed application form along with the non-refundable and non-transferable application fee of €150.
モジュール
The modules are as follows: SSM1 Principles of Service Management, SSM2 Strategic Service Management, SSM3 Service Performance Improvement, SSM4 E-Service, SSM5 Financial Accounting, C1 Service Society, C2/2b Personal Value Creation (through Action Learning), C3 Market Value Creation, C4 Sustainable Value Creation, C5 Service Research, C6 Dissertation.
住所:
250 Sims Avenue #03-01 SPCS Building
Singapore
387513
Singapore
+65 6296 2962
CSM Academy International Pte Ltd
住所:
250 Sims Avenue #03-01 SPCS Building
Singapore
387513
Singapore
学校施設について:
CSM Academy International was established in April 2005. It offers Service Management related education programs that are enhanced through their linkages with several overseas Universities and Organizations that are renowned for their specialist courses in the service arena. They recognize the fact that academic program offerings are in abundance and hence want to be able to address the needs of the Service Industry whereby there is hardly any academic service diplomas or degrees. The service industry now amounts for more than half of a country's GDP in this region and hence the message becomes clear that Excellent Customer Service is now the key to a competitive advantage in a business. They are committed in providing quality education, training and development with an emphasis on the need for Service Management in all industries through the organization of service excellent academic programs and conferences globally. CSM Academy's facilities is located just a short distance out of the Central Business District in a building that is directly opposite the Aljunied MRT Station (direction to CSM Academy International), most convenient for students who travel by public transport as well as for students who drive as there is a huge 50 lot car park opposite the building too. The School premise has well-equipped classrooms, a library, a discussion areas as well as a Health Assessment Laboratory for students studying health services programs to use in their practical’s, and a Computer room equip with wireless broadband for students usage.